Exchange Policy

We do not have returns on custom work.

Purchased merchandise may be returned with proof of receipt within 3 weeks of purchase for a store credit or an exchange. Items purchased online must be returned in the original packaging and are subject to a 30% restocking fee. You must ship your item to us by a method that will provide insurance and a signature on receipt. We do not pay for return shipping.

We have done our best to showcase our work and jewellery as accurately as possible.

We will gladly accept for EXCHANGE any item purchased at REGULAR price, within 3 weeks of purchase, for REPLACEMENT or CREDIT NOTE.

The original receipt is required as your proof of purchase.

Discounted items are always FINAL SALE and excluded from any exchange or credit.

Any item which has been engraved or physically altered in any way, cannot be returned for exchange or credit.

NO CASH REFUNDS — 30% RESTOCKING FEE

Please Note – due to HEALTH regulations, earrings cannot be returned or exchanged for any reason once they have left our store.

THANK YOU FOR SHOPPING AT MUSKOKA JEWELLERY DESIGN!

If you have any questions, please let us know.

We cannot be held responsible for an individual’s allergic reaction, for mishandling, or for natural wear and tear of the product
Please refrain from applying perfume or hairspray near any jewellery
Merchandise which has been engraved becomes non-returnable for any reason
We do not have returns on custom work